ACA International Announces Executive Promotion

Posted on May 8th, 2012 by admin

ACA International has announced the promotion of Mark Schiffman to the position of vice president of public affairs. In his expanded role, he will continue to help lead ACA’s advocacy for our members and the industry in the media, with public policymakers and other industry stakeholders.

Since joining ACA in 2010, Mark has been actively involved in telling the story of our industry to the press on a daily basis and has led ACA and state unit media relations. Additionally, he has been actively involved with ACA federal and state government affairs, including building grassroots and leading our state efforts during our recent transition; helped lead the creation and launch of ACA’s Blueprint for Modernizing Debt Recovery, as well as its integration into public affairs outreach; led the creation, analysis and communication of the Ernst and Young Economic Impact survey; and has managed the ACA International Education Foundation.

Fico Adds Mobile Channel to Debt Collection Product

Posted on April 5th, 2012 by admin

Debt collection software platform updated to include mobile collection application.

Fico has updated its Debt Manager platform for the financial collections and debt recovery sector by integrating the Telrock SmartCollect mobile and digital payments application into its new Live offering. The revised product means customers in arrears can now be chased up even over the mobile channel, increasing the likelihood of a speedy resolution.

Fico Debt Manager Live supports debt collection for credit cards, mortgages, secured and unsecured loans, and bank account overdrafts. It can be delivered ‘off-the-shelf’ with pre-set parameters and the mobile functionality all set to go upon delivery to a financial institution.

Collectors are increasingly using mobile channels to communicate with customers. Among Telrock’s existing lending clientele, 40% of borrowers who were contacted through a mobile service paid directly via mobile within 30 minutes of receiving the alert, says the company, and 80% paid within 48 hours. Debt Manager Live can now provide communication to bank customers via SMS and other mobile and digital channels.

FTC Issues Report on Protecting Consumer Privacy

Posted on March 30th, 2012 by admin

The Federal Trade Commission (FTC) recently issued a final report setting forth best practices for businesses to protect the privacy of American consumers and give them greater control over the collection and use of their personal data. In the report, Protecting Consumer Privacy in an Era of Rapid Change: Recommendations For Businesses and Policymakers, the FTC recommends Congress consider enacting legislation regarding general privacy rules, data security and breach notification, and data brokers.

The report recommends companies handling consumer data implement privacy protections. Recognizing the potential burden on small businesses, however, the report concluded the framework does not apply to companies that collect and do not transfer only non-sensitive data from fewer than 5,000 consumers a year. For qualifying companies, the report’s privacy recommendations include:

Privacy by Design
Companies should build in consumer privacy protections at every stage in developing their products. This includes reasonable security for consumer data, limited collection and retention of such data, and reasonable procedures to promote data accuracy.

Simplified Criteria for Businesses and Consumers
The report outlines when companies should provide consumers with choice about how their data is used and with whom it is shared with. This includes a Do-Not-Track mechanism that would provide a simple, easy way for consumers to control the tracking of their online activities.

For full article see ACA International.org

Federal Management Awarded Investors in People Accreditation

Posted on March 28th, 2012 by admin

SKELMERSDALE, Lancs., UK—(25 March 2012)—Federal Management has recently announced its achievement of the Investors in People Accreditation, following an assessment carried out in January 2012 by an independent assessor. A nationally recognised framework, Investors in People gives people the assurance that they are working for an organisation that cares about improving performance and realising together common objectives through the effective encouragement and development of their people.

The HR Director, Ms Pamela Prescott said:

“Achieving Investors in People accreditation is a significant achievement for the company and is a benchmark of how far we have progressed in the way we manage, develop and support our members of staff. I congratulate and thank every member of staff for this achievement and attending interviews with the assessor. I am particularly grateful to many colleagues who share my enthusiasm and aspirations for Investors in People, and are committed to continuous improvement through our main resource: our people. People are the greatest asset of any organisation and gaining IIP status recognises a major investment by our company in the skills and capabilities of our staff.”

Federal Management was established in 2004, which the sole objective of providing the UK’s leading low cost yet highly efficient and professional debt collection service. Constant improvements in their Debt Collection methods and in depth enhancement of internal procedures obtained official recognition in 2009, through the achievement of the ISO9001 accreditation. The empowerment of their people to achieve their individual goals through investment in training and self development has now been recognised with this accreditation.

For more information on Federal Management, please contact our New Business Department on 0844 875 4022

Federal Management Becomes Member of International Trade Association

Posted on February 1st, 2012 by admin

MINNEAPOLIS, Minn., USA—(27 January 2012)— Federal Management Limited, located at Federal House, 1c Maple Court, Maple View, Skelmersdale, Lancashire, WN8 9TW England, has become an international member of ACA International – the Association of Credit and Collection Professionals.

ACA membership demonstrates that Federal Management Limited is dedicated to advancing quality and professionalism in the credit and collection industry. As an ACA member, Federal Management Limited has agreed to comply with all applicable laws and regulations as well as the ethical standards and guidelines established by the association.

Founded in 1939, ACA International brings together more than 5,000 members worldwide, including third-party collection agencies, asset buying companies, attorneys, creditors and vendor affiliates.

ACA produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers.

For more information about ACA International, visit www.acainternational.org.

Federal Management Accepted Into FENCA

Posted on December 8th, 2011 by admin

Federal Management are proud to announce their membership of FENCA (Federation of European National Collection Associations), further strengthening their debt collection operations across the UK, EU and Overseas.  

FM are one of only a select few Debt Recovery Companies in the UK to have been accepted as members and will only enhance their reputation as the UK’s Leading Commercial Debt Collection Organisation.

 A  Federal Management  spokesman said:

“This is a hugely significant moment in the history of Federal Management. To be accepted into such a prestigious and recognisable organisation as FENCA is a clear indication of the quality of service and high standards of excellence that Federal Management continues to provide to our clients on a daily basis.”

FENCA, which was founded 15th January 1993, is the non profit-making umbrella of National associations and aims to:

  • Protect and take care of the interests of the national member associations;
  • Promote the development of European legislation within the debt collection industry;
  • Promote the development within national member associations of the following:
    • Keep the collected means for clients separated from the company means.
    • Have special insurance for the protection of the clients.
    • Establish a committee for complaints.
    • Establish training facilities.
    • Introduce basic rules and guidelines for contracts and agreements between the agencies and their clients.

No Win No Fee Debt Recovery … Too Good to be True?

Posted on June 10th, 2011 by admin


A recent e-news article from the UK Debt Recovery Bureau explores the myth behind no win – no fee Debt Recovery.

Whilst British Business remains in the grip of tight economic conditions, over the past couple of years, there has been a rise in the demand for Debt Recovery Companies advertising themselves as operating a ‘No win – No fee’ policy when this clearly is not the case. As this practice continues to grow, so does the misinformation surrounding this ‘no win – no fee’ culture within the Debt Recovery Industry.

The position of some is that as they seemingly pay nothing initially, the Debt Recovery firm in question will work harder to recover the money and that there is nothing to be lost, only gained. The simple truth of the matter is very different and should be taken very seriously.

The ‘No win – no fee’ term is simply being used as a marketing slogan in the Debt Recovery Industry to mask over a hidden ‘drip pricing’ structure and quite often companies that advertise themselves as ‘no win – no fee’, require a membership of joining fee which straightaway, is an immediate contradiction of their key selling point which should give a clear indication of what is to follow.

Often these companies will charge exorbitant commission rates, quite often as high as 50% (even higher in some instances) and will have hidden costs contained within their services. It is also common that these type of companies are fronts for firms of fee earning solicitors who will simply wish to matter to proceed to litigation so they can begin to apply their hourly fees (Average £250 per hour) as well as any other costs incurred therein. There have been instances where a debt has been collected and the actual amount that was owing in recovery fees was nearly 3 times what the actual debt was in the first place

Other ‘No win – no fee’ companies have ties with Debt Management and Insolvency firms looking for free, direct and easy lead generation as once details of a debtor are supplied, they will bombard them with details of ‘how to clear their debts with one easy payment’ which  involves the usual bankruptcy, liquidation or IVA/CVA option. This a far more financially lucrative option than actually attempting to collect the debt and will severely prejudice any of your attempts to recover what is owing to you.

With most ‘no win – no fee’ Debt Recovery companies, it is simply a numbers game. It is a simple economic fact that a company cannot operate without cash flow so how can a Debt Recovery firm work for ‘free’ or deliver the service they promise for ‘free’ without some sort of guarantee. Some Debt Recovery firms actually have it written in their Terms & conditions that if they fail to collect then you will be liable for their costs.

No company can operate without cash flow so the question is, what will they actually do to recover your money? They cannot offer you any form of service by means of updating you etc and they will try to charge you where possible. More often than not, it is simply a numbers game. If you have a case with no merit then maybe this is a valid option for you but once again, you may be liable for an invoice in the event that they cannot collect it.

5 Facts to consider

  • Fact 1: Many Debt Recovery Companies that advertise as ‘No Win – No fee’ will still require a joining fee or membership fee as they like to call it. 
  • Fact 2: No Bona fide Debt Recovery Company operates any form of ‘Money Back guarantee’ scheme
  • Fact 3: Some ‘No win – No fee firms’ allegedly have ties to Debt Management & Insolvency Firms which will seriously prejudice the potential of successfully recovering your debt.
  • Fact 4: The commission rates charged by ‘No win – No fee’ firms will be far higher than other means.
  • Fact 5: Most ‘No win – No fee’ operate excessive drip pricing structures and minimal transparency in relation to what is actually being done.

As the old saying goes ”if something is too good to be true then it probably is”. You may think you have nothing to lose by using a ‘No win – No fee’ debt recovery company, you will probably lose more than you thought!

CSA to be Consulted in OFT Guidance for Debt Collectors

Posted on June 8th, 2011 by admin

In the forthcoming update to the Office of Fair Trading (OFT) Guidance for Debt Collectors, which is expected in the latter part of the year, it has been announced that the Credit Services Association (CSA), who are the voice of the Debt Collection industry in the UK, will be consulted as a key stakeholder.

The CSA’s Code of practice, which was originally published in 2003, has had large parts of it’s content used as the basis for the new Guidance. It is expected that the new Guidance will have clearer instructions around data accuracy and a specific section dedicated to debt purchase according to CSA’s Head of Membership, Compliance and Educational Services, Claire Aynsley:

“It is vital that the consultation has insight from those in the collections and debt purchase sectors who have front line knowledge of collecting debts in often challenging conditions,” she says.

“Members of the CSA, and colleagues within the Debt Sale & Sellers Group (DBSG) will help ensure that any future Guidance is properly informed, so that best practice can be highlighted to the ultimate benefit of all parties.”

 

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